What are Brand Terms?
Brand terms are specific names and name variations that identify a brand in AI-generated text. They are distinct from prompts (the queries submitted to AI platforms) and from citation sources (the domains tracked in responses). Example: If your product is called “DataForge”, your brand terms might include:- “DataForge”
- “Data Forge”
- “dataforge”
Brand Terms vs. Prompts
These two concepts serve different purposes:- Brand Terms define what to look for in AI responses. They are brand names.
- Prompts define what to ask the AI platforms. They are search queries.
Managing Brand Terms
Brand terms are managed from the Brand Terms tab on the Config page. Navigate to AI Search Tracking > Config in your project sidebar, then select the Brand Terms tab.Adding Brand Terms
- Click Add Brand Term
- Select the brand this term belongs to (your primary brand or a competitor)
- Enter the brand term
- Save
Brand Classification
Each brand term belongs to a brand, which is classified as either:- Primary - Terms for your own brand. Mentions of these terms contribute to your Brand Mention Rate.
- Competitor - Terms for competitor brands. Mentions of these terms are tracked for competitive analysis and Share of Voice calculations.
Editing Brand Terms
Click on any brand term to change its text or reassign it to a different brand.Removing Brand Terms
Remove a brand term by clicking the delete action. Historical mention data for the removed term is preserved.Choosing Brand Terms
For Your Primary Brand
Add terms that represent how users and AI platforms refer to your product:- Official name - The canonical product name (e.g., “DataForge”)
- Common variations - Spacing or capitalization variations (e.g., “Data Forge”)
- Abbreviations - If your brand is commonly abbreviated (e.g., “DF” if widely used)
- Domain-style references - If AI platforms reference your domain name (e.g., “dataforge.io”)
For Competitor Brands
Add terms for each competitor brand name:- Official competitor product name
- Common variations and abbreviations
- Names users commonly use when discussing the competitor
What NOT to Use as Brand Terms
Avoid generic terms that are not specific to a brand:- “data validation” - Too generic, will match unrelated content
- “API tool” - Too broad, not a brand name
- “open source” - Describes a category, not a brand
Understanding Brand Mention Data
Brand Mention Rate
Your Brand Mention Rate is the percentage of prompts where your primary brand terms were mentioned in AI responses. A brand mention is detected when any of your primary brand terms appears in the response text.Competitive Mentions
Competitor brand term mentions are tracked alongside yours to calculate:- Share of Voice - Your mentions relative to total mentions (yours plus competitors)
- Competitive gaps - Prompts where competitors are mentioned but you are not
- Defend positions - Prompts where you are mentioned but competitors are gaining
Platform Differences
Different AI platforms may mention brands at different rates:- Some platforms tend to name specific products more often
- Others may describe capabilities without naming products
- Citation behavior and brand mention behavior vary independently
Best Practices
Be Precise
Use exact brand names rather than partial matches or generic terms. Precision prevents false positives and keeps your metrics accurate.Cover Variations
Add all common ways people refer to the brand. If users commonly write “Data Forge” (with a space) as well as “DataForge” (without), add both.Keep the List Focused
For each brand, 2-5 brand terms is typically sufficient. Adding too many similar variations adds noise without meaningful additional signal.Review Periodically
Check brand terms when:- Your product name or branding changes
- A competitor rebrands
- You notice unexpected brand mention counts (too high or too low)
Troubleshooting
Brand Mentions Seem Too High
If your brand mention count is unexpectedly high:- Check for brand terms that are too generic and match unrelated text
- Review sample responses to see where matches are occurring
- Consider removing overly broad terms
Brand Mentions Seem Too Low
If your brand is rarely mentioned:- Verify all common name variations are added as brand terms
- Check that AI platforms are aware of your brand (newer brands may have lower recognition)
- Note that brand mention rates vary by prompt type and platform
Competitor Brand Terms Missing
If competitive analysis seems incomplete:- Add brand terms for all tracked competitor brands
- Ensure competitor brand names and common variations are included
Next Steps
- Prompts - Manage the queries submitted to AI platforms
- Citation Sources - Manage tracked domains
- Search Configuration - Full Config page guide
- Understanding Metrics - How brand terms feed into metrics